Refund policy

Veloire – Return & Refund Policy

Effective Date: 08/11/2024

Thank you for shopping with Veloire. We truly appreciate your business and are committed to delivering high-quality products. Please take a moment to review our Return and Refund Policy.

No Returns – All Sales Are Final

At Veloire, we do not accept returns, and all sales are final. This policy helps us ensure that every product we ship is brand new, unopened, and in its original condition.

Exceptions – Damaged or Defective Items

While we maintain a strict no-returns policy, your satisfaction is important to us. If you receive a damaged or defective item, please contact our support team within 7 days of receiving your order.

📩 Email: support@veloire.com

Please include your order number, a description of the issue, and any photos that support your claim.

Our team will carefully review your request and respond with the appropriate resolution.

Refund Eligibility

To qualify for a refund, all of the following conditions must be met:

  • The item must be received by the customer.
  • The item must be unopened, unused, and in its original packaging with all seals intact.

Chargebacks & Disputes

Our support team is always here to help resolve any issues quickly and fairly. We've designed our policies to be reasonable and customer-first.

🔒 Filing a fraudulent chargeback will result in criminal liability for theft. If there's an issue with your order, please reach out directly—we're committed to working with you to find a solution.

Contact Us

For any questions or concerns, contact us at: 📧 support@veloire.com

Thank you again for choosing Veloire. We appreciate your trust and support.